New problems with notifications

[Versa-tility]

My Versa has worked flawlessly for 2 months until a week ago. Now my call notifications do not work, cannot "mark as read" or respond to text messages (can only clear them) and when using the music player "artist info not available" is displayed although all functions work with the music player.i have restarted phone several times and cleared the cache. Restarted Versa multiple times and performed a factory reset per tech support. My call notifications did work for 1 day during all these "trouble shooting" techniques. Phone and Versa are both updated. Samsung S7 with Android 8.0. I think it might be time for a new Versa but I want to be sure it is the Versa that is at fault and there is no way of truely determining where the problem is. FRUSTRATED!!!!! Technology is great when it works but becomes all consuming when it doesn't.

[NellyG]

@Versa-tility  I agree - it is so hard to know where the problem lies. I used to have an S7 and I would describe its performance with fitbits in general as a bit flakey. It was the phone model I had always used with fitbits (though I went through two S7's duringbthat time) so didnt know any difference and thought that was just the way it was. When i got my new phone (an S8) the connection works sooo much better. So all that to say that it could well be the phone rather than the Versa. Do you know anyone else with a compatable phone well enough to try getting notifications from their phone? That might let you know if it is the Versa.

The other thing I would try is to uninstall the app on your phone, reinstall and log back in as you dont mentiin trying that.

Let us know what happens!

[Rich_Laue]

When you mention the music player, are you using the Versa to control the music on the phone or the music that has been transferred to the Versa and playing the music through headphone nes connected to the Versa.

With notification issue , yes they can be temperamental and the latest app update has made things worse.

First check the Notifications quick settings on the Versa by holding in the left button and swiping to the left, if needed

Then check the Fitbit settings and permissions. Phone settings / Apps / Fitbit / Permissions

If they look correct I restart the phone,

If it still isn't working.

In the Fitbit app / Tap the Versa icon at top / noticifications / three dots in the top right corner / disable noticifications

When I re-enable the app prompts me to setup the proper permissions on the phone.

While there tap send test notification. Did you receive the test, it might take up to 30; seconds

Back out and check the different settings for the notifications 

[Versa-tility]

Switching phones is a good idea. My family all have iPhones but there is a spare S7 at work I can play with. I did uninstall and reinstalled the app. It took all night for it to install, I noticed this with another app recently also (phone issue?). I do have artist info on the music controller now. Still do not receive call notifications and unable to respond or mark as read to text messages. Fitbit support did confirm that there is a problem with the text messaging and they are working on a resolution. Also noticed when I selected the Fitbit app in the play store the last update was on Feb 4th.......about the time I started having issues. Thanks for your suggestions. Sent from my Verizon, Samsung Galaxy smartphone

[Versa-tility]

Clarification: music controller is not showing artist info. I lost all my music content in the Versa during the factory reset. Artist info is now there. I tried all disable and enable notifications things. I do receive call notification with the send test call feature just not with an actual phone call! I do receive all other notifications and push notifications from apps in phone. Sent from my Verizon, Samsung Galaxy smartphone

[Rich_Laue]

Yes @Versa-tility we all agree the problems started with the latest app update.

As for the factory reset, actually on the Versa clear data, it is designed to remove all the users content from the Versa

[Versa-tility · Accepted solution]

So I installed the fitbit app on another S7 phone and everything works like it is supposed to! The app even downloaded quickly as apps should. Guess I will be switching phones tonight and factory resetting my current phone. Fingers crossed that this goes smoothly. Thanks for the suggestions everyone. 

[Versa-tility]

Well I guess the threat of switching  phones worked  LOL

I reconnected back to my existing S7 and everything is working flawlessly. SMH, hopefully it stays that way  Even other apps are now installing and uninstalling properly without the delays like before. Could of even been a Verizon thing, who knows.