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New versa 2 wont set up

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‎06-14-2020 14:43

‎06-14-2020 14:43

I just bought a versa 2 and got it yesterday. It gave me a blank face so decided to charge it. It's been 6 hours and other than the logo, nothing shows up when I try to connect it or use it. Am I missing something? I tried holding down the button for 10 seconds like I saw in other posts but it's not working.

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‎06-14-2020 14:48

‎06-14-2020 14:48

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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