No call notifications on Versa and syncing difficulty

[Carol_lustosa]

At least 2 times per day I lose the sync of my app. I do not receive any call notifications. I tried to restart my phone and my watch, delete and download the app. But it still lost the connection. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Carol_lustosa.

Thank you for sharing the details of the issue you’re experiencing. I appreciate your troubleshooting efforts and recommend confirming the steps to set up notifications and follow the troubleshooting instructions at How do I get notifications from my phone on my Fitbit device?

You can find our complete tips to resolve the syncing issue at Why won't my Fitbit device sync?

Let me know how it goes. 

[Carol_lustosa]

Thank you @LiliyaFitbit,

I've tried all steps but still doesn't work. I receive all notification except call notification.

[Joanne.Bram]

I'm receiving no notifications the last 2 weeks, can't seem to get them back

[LiliyaFitbit]

Welcome to the Fitbit Community, @Joanne.Bram. Thank you for your reply, @Carol_lustosa.

@Carol_lustosa Thank you for your efforts. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

@Joanne.Bram Thank you for joining the thread and sharing the details of the issue with your watch. Please confirm if you've followed already the troubleshooting instructions from this help article: How do I get notifications from my phone on my Fitbit device?

Looking forward to hearing back from you.