No device found

[jnace]

My versa stopped syncing two days ago and by the looks of it many of us are having the same issue. The app said Device not found. I unpaired and repaired from bluetooth. Deleted and redownload the app. Restarted the versa. Restarted my phone. Deleted the versa from my account and now the app cant find my versa to set it back up. The versa is paired with my phone,  I see it under the bluetooth list. 

I think the fitbit team messed something up and doesn't want to own their mistakes 🙄 Has anyone been able to get theirs to work?

[SunsetRunner]

Hi, the syncing problem is caused by an update of the Fitbit app. When I get this message, I press the watch icon in the dashboard of the Fitbit app and manually sync it with my Versa 3 to 4 times and this works fine for me, even my steps in the friends list are updated, meaning that there was actually a successful synchronization. Try it out an I hope this works for you too. Fitbit is aware of the problem and working on a fix for it. Regards kuzibri

[speds]

Where have you seen they are aware of the problem? Because i"m not seeing acknowledgement of this anywhere - just posting with the same dumb white paper to go through the steps we've all gone through probably a dozen times now. I've restarted (phone and watch many times, turned off blue tooth, deleted and reinstalled the app - NOTHING is working).

My Versa is no longer pairing with any device (iPhone or iPad); it won't synch (of course) and it's losing time - it has now lost nearly 10 minutes over the course of the day. This all started last night. 

SOMEONE NEEDS TO GIVE ANSWERS if they know this is an issue - I see the same posts over and over again about the same problems but ZERO acknowledgement.

[SunsetRunner]

I know this from a Moderator I contacted who also stated that once Fitbit has fixed this issue, they will announce it in the Versa board. My Phone (Android) is, as stated in my earlier post, is syncing without any problems after a few manual syncing attempts. No bothering with unpairing, etc, etc. Regards kuzibri

[speds]

Well, I'm glad it worked for you but mine won't even pair with BT to get it to synch at all so repeatedly manually synching is not an option for me - just get "no device found".

This is beyond frustrating and if they know they messed something up, rather then letting us all get angrier and angrier with their product, they should publicly acknowledge that they are working to fix a problem. I don't want to spend hours on the phone with their customer service to go through the same steps I've done a dozen times now.

[SunsetRunner]

Agree, regards kuzibri

[jnace]

I tried syncing manually but that wasn't working either. Just kept spinning and spinning, never synced.

[MsJennyPenny]

Glad to hear that I'm not the only one experiencing this issue.   Frustrated to know it is a Fitbit issue and nobody is assuring us as users that this is being researched.  I did a factory reset on my Versa after having sync issues and working through all possible troubleshooting steps.  I removed the device from my Fitbit account and tried to start over.  I cannot get past the "Searching for Device" screen.  Went through every possible step on my Samsung Galaxy S9+, to no avail.  I even tried to get it setup through my work iPhone, and nothing.  I sure hope they come up with a resolution because I was about to trash the device before I found this forum.

[speds]

Call them. I finally did as I was done with trying everything 10 times and being frustrated. After going through the steps ONE FINAL TIME they are sending me a replacement Versa. I’ll use it until it fails (and I suspect it will before a year is up) and then I think I’m done with Fitbit. There are clearly issues with this device they are not owning up to and I’m hesitant to spend money on another product of theirs with that in mind.

[Raerae92]

Mine is doing the same thing my time is reading 9:48 a.m. and its currently 12:38 p.m. mine also started 2 to 3 days ago. After updating my app.

[MadDave]

I am beyond pissed that my Versa is not able to connect with my Galaxy 7. 

Done with the hoop jumping;reset this, uncouple that, delete apps, reinstall apps, left foot in, right foot out . .  I just need a quick fix people . . .