02-01-2019 18:50
02-01-2019 18:50
Screen will not display, sometimes it vibrates but nothing displays. Tried to reset holding all buttons down for 15 seconds. Still nothing!
Please HELP
phone is iPhone 6 Plus
02-01-2019 20:44
02-01-2019 20:44
@Judy618 Welcome to the forum! 😊 First try regular reboot - press and hold the left and bottom right buttons until Fitbit logo appears. If this does not help, try hardware reset using 3 buttons:
You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.
If you're successful with factory reset, please remember to remove Versa from your Fitbit account (in your Fitbit mobile app) and Paired Devices list in your phone Bluetooth settings as you will have to set it up again (add as a new device).
02-02-2019 06:23
02-02-2019 06:23
02-02-2019 11:50
02-02-2019 11:50
@Judy618 it means the factory reset wasn't successful and tracker simply rebooted. Try holding 3 buttons shorter let's say 15-20 seconds and proceeding to step 2. I wish this procedure was more intuitive and user-friendly. I had a poster performing it for hours(!) until he finally succeeded. Please give it a few more tries and report back. We will take it from there.