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No led lights no heart rate-Versa 2

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‎10-14-2021 17:42 - last edited on ‎10-14-2021 18:40 by Fitbit Moderator

‎10-14-2021 17:42 - last edited on ‎10-14-2021 18:40 by Fitbit Moderator

My led lights are not working the only thing it is able to do is track my steps and give me the time sometimes it will send a call or text through but not always. I have tried resetting and re installing everything  to no avail! Need help!!!

 

Moderator edit: updated subject for clarity

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‎10-14-2021 18:40

‎10-14-2021 18:40

Welcome to the Fitbit Community, @HollyPerez.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

 

In addition to the restart, please try to turn heart-rate off and back on. For instructions on how to navigate your Watch, please visit this article.

 

To resolve issues with notifications, we recommend following these instructions.

 

Whether you followed the troubleshooting steps shared above without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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