Not Syncing, No Notifications... Fantastic -.-

[Zoetix318]

I've updated the firmware, uninstalled/reinstalled the app, did a factory reset on the watch, unpair/re-pair, made sure all notifications are on... And nothing. More often than not, I get a "device not found" on the app, and just no notifications at all. I even cleared the cache/data as someone else suggested. Nothing. Why spend this much money for something that only works part of the time? 

[Rich_Laue]

Hello @Zoetix318 your title described a sync issue but your post mentions a setup issue. 

With any sync issue, removing a tracker from your account will only complicate things. We need to figure out why the tracker is not syncing and by telling Fitbit that i do not want to use the tracker only makes us having to try and fix a sync issue with a tracker not attached. 

I understand that unpair is when the tracker is removed from the phones Bluetooth, this step will need to be done. 

When you say re-pair i have no idea what you are referring to. The user can not pair a tracker to the phone but must use the app to setup the tracker to the users Fitbit account. Then the app will ask for permission to pair the tracker. 

First step to receiving help will be to include the type of device that is used to sync through? 

Do you also sync through other devices? 

If so are these devices far enough away or their Bluetooth turned off? 

Have you restarted, better yet shut down both the phone and the versa? 

The factory reset removed the tracker from your account, but probably did not fix the sync issue with the phone. 

[Zoetix318]

Hi Rich 

It doesn't appear you fully read what I've done to correct the issue, as you suggested everything I've already attempted. Unpairing the watch means exactly that, which I did as a sort of reset. I re-paired the watch to the phone (Samsung Galaxy Note 10), it synced once, and now continues to show "no device found". 

[JEG62]

Try this - android uses aggressive battery optimisation https://youtu.be/a91CDZh3LlQ

[Rich_Laue]

@Unpairingthe watch means the watch has been removed from the phones Bluetooth list of trusted Bluetooth devices. Doing this step does not require the Versa to be setup again because it does not remove the Versa from the account. 

Dieting the next sync the Fitbit app should pair the Versa back to the phone. 

You say you re-paired the watch to the phone, did you do this through the phones Bluetooth menu? If so this is probably your problem. The Versa or any other Fitbit tracker can not be paired to the phone by the user, the user must let the Fitbit app do the actual pairing of the device. 

To be honest when a user tries to pair the Versa through the phones Bluetooth they should be receiving the message "Pair rejected by the Versa", so yes i still do not understand what is meant by the sentence "I re-paired the Versa". This should still be impossible for a user to do. 

If you paired the tracker through the phones Bluetooth, you will need to remove it and let the Fitbit app do the actual pairing of the Versa. 

The Fitbit app will not be able to find the Versa if the user manages to do the pairing. 

BTW the video is on fixing notifications, not sync issues.

Also on android let's go into phone settings, apps, Fitbit, storage, clear cache.

Then restart the phone, Android phones still have a memory management problem and should be restarted weekly. .