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Not able to setup my Versa

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‎07-11-2018 23:10 - last edited on ‎07-12-2018 04:22 by Moderator Alum

‎07-11-2018 23:10 - last edited on ‎07-12-2018 04:22 by Moderator Alum

 Hi

 

I'm trying to setup Versa with my Samsung Galaxy 7 Edge and tried with iPhone 7 as well. For setup its take me to enter 4 digit code, when I enter it does not connect. I tried with few different accounts, uninstalling app, reset phones, reset watch but nothing is working. Any help is greatly appreciated!

 

 

Moderator edit: subject for clarity

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‎07-12-2018 04:23 - last edited on ‎10-24-2025 11:26 by Fitbit Moderator

‎07-12-2018 04:23 - last edited on ‎10-24-2025 11:26 by Fitbit Moderator

It's great to welcome you @Sam1982.

Thanks for troubleshooting this by yourself. If you are having issues pairing your Versa, I recommend taking a look at the help article Why can't I set up my Fitbit device? and follow the instructions provided there.

I hope this helps, let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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