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Not counting steps

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‎08-14-2018 16:18

‎08-14-2018 16:18

I have been a fitbit user since they came out years ago. I have had a blaze for a few years now and upgraded to the versa because its water proof. 

I had such a hard time getting my versa started. Now that i have it going it is not counting my steps!! 

I have 247 steps all day today. But 65 minutes of activity and 2000 calories burned. I have been active all day.....all these numbers seem off.

I have tried factory reset, stride change, new clock face. Reinstall app. Reinstall device. Changing hands. 

I have spent all day trying to get this to work and now im just frustrated. Help!! 

 

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‎08-14-2018 21:42

‎08-14-2018 21:42

I cant think of anything else to suggest over what you have done, except restarting the Versa several times (which I might have done but didnt mention).  Try that if you haven't already, then you will need to contact Support (link in my signature)

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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