09-03-2019 09:50 - last edited on 09-04-2019 19:26 by LiliyaFitbit
09-03-2019 09:50 - last edited on 09-04-2019 19:26 by LiliyaFitbit
Hello this is malik i just bought this fitbit versa last day amd i am not getting a single notification of my phone Huawei P8lite on my versa and its saying that to restart the phone to enable notifications service i restarted it so mamy time even the phone and the versa but still i m not getting the notification please guide me how can i get all the phone notification on my versa. Thank you
Moderator edit: subject for clarity
09-04-2019 19:25
09-04-2019 19:25
Welcome to the Fitbit Community, @Malik01.
Congratulations on your new Fitbit Versa. Thank you for sharing the details of the difficulty you're experiencing with receiving notifications on your watch from your Huawei P8 Lite phone. I appreciate your troubleshooting efforts. While your new phone is not a supported device for the Fitbit app at this moment, it doesn't mean that it won't work with the app entirely, but rather that some of its functions might work intermittently. Usually a missing requirement is the cause and I recommend confirming the steps to set up notifications in this help article: How do I get notifications from my phone on my Fitbit device? Move on to the troubleshooting steps if the issue persists.
If you receive the message "Notification service not running. A phone restart is required to re-enable notifications on your tracker.", I would like to confirm that we’re aware of it and are working to identify a resolution as quickly as possible. I appreciate your patience and understanding while we work to improve your experience.
If you have any questions, feel free to let me know.
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