Not logging sleep at all

[Cleoabbott]

I received the new Fitbit Versa for Christmas and it logged my sleep for the first couple of days and now it hasn't logged a thing for the past two nights.  Should I be returning this Fitbit and going back to my old one?

[SunsetRunner]

Hi, which Firmware are you using? .19 or .30?

[Cleoabbott]

Where do you find that information?  I know it says Special Edition

[SunsetRunner]

Go to the settings of your Versa, scroll down to Device Info, press that and on tope of the screen you will see which version is on the Versa.

[Cleoabbott]

33.1.30, I just noticed that the heart rate was not selected as one of my 7 stats.  Could that be the reason why?  I am guessing it is

[SunsetRunner · Accepted solution]

Thanks, this helps. If your HR is not in the Today screen, there are two ways of trying to solve that:

1. In the Fitbit app, go to the page were Clock Faces - Apps, etc are shown. Press Apps - in the My apps column  you wil see the Today app on top. Look which icon shows on the right side next to it. If there is one, press it and it will be updated, or

2. Put your Versa in the charger and connect it to your PC and let it rest there for at least two hours. This will also update your Today screen.

BTW, the sleep logging is a feature that did not work in .19 version but solved with the .30 version. If you keep on having this problem, when 1 or 2 are finished, reboot your Versa by pressing and holding the left and right lower buttons together unitll you see the Fitbit logo and release the buttons. sometimes you will have to do that two times to solve the problem. Good luck!

[Cleoabbott]

Thank you very much!  I will give it a shot