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Not receiving account verification email

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‎01-11-2021 13:44 - last edited on ‎01-11-2021 15:52 by Fitbit Moderator

‎01-11-2021 13:44 - last edited on ‎01-11-2021 15:52 by Fitbit Moderator

Hello, I've got a versa 2 that recently lost its connection to my phone. In the process of restarting everything, I needed to receive a confirmation email to finish setting everything up. I have requested the email (via the pop up on the app screen) multiple times throughout the day today. I have verified it is the correct email and I have checked all folders and inboxes, including spam and promotions. The email has not been sent. How can I get this to send properly so I can update my information? Thank you. 

 

Moderator Edit: Clarified subject

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‎01-11-2021 15:52

‎01-11-2021 15:52

Hi @KatieBird317, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared, I'm sorry to know that you haven't received the account verification email. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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‎05-01-2021 13:44

In response to RicardoFitbit

‎05-01-2021 13:44

im having the same issue expect i received an email but it says the link has expired so i press resend verification link again but i don't receive anymore emails. what to i need to do

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