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Not receiving notifications on Versa 2

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‎06-17-2020 00:45 - last edited on ‎06-20-2020 20:03 by Fitbit Moderator

‎06-17-2020 00:45 - last edited on ‎06-20-2020 20:03 by Fitbit Moderator

I have tried everything I can think of but still I’m not getting notifications to my Fitbit. Any ideas? 

 

Moderator Edit: Clarified subject

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‎06-20-2020 20:02

‎06-20-2020 20:02

Hi @CT67, welcome to the Community Forums!

 

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps. Let's make sure power management is disabled for the firbit app.

 

Keep me posted and let me know if you have any additional questions.

 

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‎06-20-2020 21:59

In response to RicardoFitbit

‎06-20-2020 21:59

I am having the same issue. Just purchased and received today. Have gone through all troubleshoot options on help webpage. I am using an iPhone XS. Had the same issue with my Charge 3. 

I can receive phone call notifications but not text. 

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