Not synced for 2 days

[GrumpyCyclist]

It's about time Fitbit sorted their stuff out. My Versa hasn't synced since Tuesday. I've done all the usual fixes including unpairing from the phone, uninstalling the app, and re-pairing. Nothing works. Funnily enough the app auto updated on... you guessed it, Tuesday. I'm thinking Fitbit broke it. Again. Useless

[SteveH]

I can't comment on fitbit's fix for this but the usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

What I don't recommend is the disconnection or repairing of the fitbit as this can lead to loss of unsynced data and potentially make it harder to sort out.

[GrumpyCyclist]

Done all of that .Twice .Seems others are having issues too since the last update. They've got until the internal storage is full, what's that 5 days?, and if the app isn't fixed this thing goes in the bin. Horrible company for reliability these days .

[SteveH]

Were customer support not able to help?

[GrumpyCyclist]

Not tried them yet. All they'll say is try the same process. Again. It can't be a coincidence it's not synced since the app updated. And CS won't admit that .

[GrumpyCyclist]

Oh, just to add, looking through their Twitter feed they seem to be falling back on "your phone isn't officially supported" and even "Android 9 isn't fully supported yet". Well, it was working just fine 2 days ago and has been since November.

[GrumpyCyclist]

Currently working again, but the only option left was to delete the Versa from my account and re-add it as a new device. I seem to have lost a couple of days of data but it's not the first time, and it won't be the last I'm sure.