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Not syncing or getting notifications

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‎08-18-2018 21:06

‎08-18-2018 21:06

My versa was working fine. Syncing and getting notifications but starting 24 hours ago I haven’t been able to receive notifications and data from Fitbit is not syncing with app. 

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1 REPLY 1

‎08-19-2018 02:54

‎08-19-2018 02:54

Here is my favourite 'fix' for syncing issues (because it works for me!). Also, what phone are you using?

Restart your tracker at least three times in a row.
http://help.fitbit.com/articles/en_US/Help_article/1186
Then go to Bluetooth Settings on your phone and unpair the tracker, turn off bluetooth and restart your phone. Turn bluetooth back on and try syncing again, making sure there are NO other bluetooth devices within range, or they are switched off.

If it is still not working, have a read of the Help Article below and work through all the checks and suggestions.
https://help.fitbit.com/articles/en_US/Help_article/1866/?l=en_US&fs=Search&pn=1

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer