help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not charging

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-16-2018 02:36 - last edited on ‎08-17-2018 07:32 by Moderator Alum

‎08-16-2018 02:36 - last edited on ‎08-17-2018 07:32 by Moderator Alum

Hi, my Versa won’t charge. I’ve tried a restart and reset still no luck and now totally flat. Any ideas?

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎08-17-2018 07:33 - last edited on ‎10-21-2025 07:25 by Fitbit Moderator

‎08-17-2018 07:33 - last edited on ‎10-21-2025 07:25 by Fitbit Moderator

Welcome to the Forums @Kellyh2802 and @NellyG thanks for the input.

I appreciate all the efforts in trying to fix this issue and would like to know if the instructions provided by our friend worked? Are you able to charge your Versa now?

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎08-16-2018 05:37

‎08-16-2018 05:37

Have a read of THIS Help Article on battery and charging and see if anything there helps. If it doesnt you will need to contact Support (link in my signature)

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎08-17-2018 07:33 - last edited on ‎10-21-2025 07:25 by Fitbit Moderator

‎08-17-2018 07:33 - last edited on ‎10-21-2025 07:25 by Fitbit Moderator

Welcome to the Forums @Kellyh2802 and @NellyG thanks for the input.

I appreciate all the efforts in trying to fix this issue and would like to know if the instructions provided by our friend worked? Are you able to charge your Versa now?

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎08-19-2018 02:37

In response to AlejandraFitbit

‎08-19-2018 02:37

Hi no it’s not worked 😫. Think it may be the charge cradle?  Also just generally unimpressed with Versa. Never links to gps on bike rides and rarely on runs so never get the info I wanted. Starting to wish I’d spent my money on an apple

Watch Instead 😢

Best Answer
0 Votes