help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not tracking my sleep

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-25-2020 09:44

‎02-25-2020 09:44

I just purchased a versa 2. It tracked for the first night but it only tracked and said I'd slept for 1 hour and now it won't pick up my sleep at all. My sensitivity is set to normal and I have restarted it

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-26-2020 16:32

‎03-26-2020 16:32

Hi @Katielee11. Welcome to the forums! I'm sorry for the delay.

 

It's great that you got the Versa 2 and let me help you with the sleep tracking. I also appreciate the steps tried on your own. There are some factors that may prevent you from getting this data. For example, if you were moving too much during your sleep, if the Versa 2 was too loose on your wrist or if the battery was low.

 

That said, I'd recommend to check if your Versa 2 and the Fitbit app are updated to the latest version. Make sure you're wearing your watch snug on your wrist as described here and try sleeping with the device on their non-dominant hand.

 

With the previous sleep logs, check this help article for instructions to edit your sleep. This way the correct sleep data will be reflected in the Fitbit app.

 

Let me know how it goes.

Best Answer
0 Votes