Not tracking my steps

[V-Health]

I just bought my Versa 2. Today was the first full day wearing it. I went grocory shopping with it. When pushing a shopping cart it only recorded half of my steps. Why? I have another pedometer that recorded 1500 more steps and it wasnt on me the  whole time.

[JuanJoFitbit]

@V-Health, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa 2 since it became unresponsive and now won't take a charge. I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like to know if your Versa 2 vibrates when you put it on the charger.

In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, charge your watch for 2-3 hours and see if it comes back to life.

Keep me posted on the outcome.

[V-Health]

Thank you so much, Juan! Will do for sure, fingers crossed. Thank you -V

Hi Juan @JuanJoFitbit ,

The Versa did not vibrate when I put it on the charger. I triple checked that everything was connected properly and it was, but no vibration or any other sign of life. I left it charging till I just got home, about 5 hours. I noticed while it was on the charger the face of the Versa was backlit... the whole thing is equally lit with a very dull light which makes the whole face look dark blue/black. It has stayed that way since I took it off the charger. The Versa still does not respond in any way to any of the buttons being pressed for any amount of time 

 Any ideas? -V 

Sent from my iPhone

Moderator edit: merged reply

[JuanJoFitbit]

@V-Health, I apologize for the delayed response. However, I appreciate the time spent trying the recommended troubleshooting steps.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.