help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not tracking sleep and wake in the morning

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-27-2018 03:52

‎07-27-2018 03:52

So this morning I got up at 5.08 and went for a walk and a run. Came back at 5.40 and wanted to check my sleep pattern - versa woke up and synced with my phone and thought I’d just woken up! No exercise logged or activity minutes... even though versa was tracking my steps.  

Did I do something wrongwhen I got up??!! My phone was also with me the whole time and I have all Day sync activated. 

Thanks for any insight. 

Best Answer
0 Votes
2 REPLIES 2

‎07-27-2018 04:30

‎07-27-2018 04:30

I have no idea what happened there! There is nothing you should have done - the Versa shoildnhave picked it up. Restart your Versa several times and hopefully that will stop it happening again.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎07-27-2018 04:33

In response to NellyG

‎07-27-2018 04:33

Thank you! It’s frustrating that my activity wasn’t acknowledged!! Haha I
will try that. Also on my old old Charge there was a “walk” option, and I
don’t see that on my Versa.... it will pick it up if I walk for a mile or
so but I can’t manually start it. Is there an option for that?
--
Sent from Karen's iPhone
Best Answer
0 Votes