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Not tracking

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‎02-18-2019 19:39

‎02-18-2019 19:39

My Fitbit versa just stopped tracking my sleep and bpm. It was tracking both up til about 245 pm yesterday afternoon.  What should I do? Only had it 3 months.

 

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‎02-18-2019 20:54

‎02-18-2019 20:54

@Johnson1026 Versa is not trying your sleep because it is not tracking your heart rate. Please go to Settings app on your Versa (swiping left), tap it and scroll down to heart rate. Please toggle it ON and OFF with a reboot of versa in between. You might have to do it several times. You can reboot your tracker by pressing and holding the left and bottom right buttons until Fitbit logo appears. Also, make sure the sensor lights are flashing, you're wearing Versa's band tight enough, and that Versa's battery is not critically low (anything between below 10-15) as the sensor may turn off automatically. I recommend toggling the heart rate settings ON/OFF, rebooting and placing on charger. Good luck! 

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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Best Answer
1 REPLY 1

‎02-18-2019 20:54

‎02-18-2019 20:54

@Johnson1026 Versa is not trying your sleep because it is not tracking your heart rate. Please go to Settings app on your Versa (swiping left), tap it and scroll down to heart rate. Please toggle it ON and OFF with a reboot of versa in between. You might have to do it several times. You can reboot your tracker by pressing and holding the left and bottom right buttons until Fitbit logo appears. Also, make sure the sensor lights are flashing, you're wearing Versa's band tight enough, and that Versa's battery is not critically low (anything between below 10-15) as the sensor may turn off automatically. I recommend toggling the heart rate settings ON/OFF, rebooting and placing on charger. Good luck! 

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer