Nothing but problems with Versa Lite!

[shadylady119]

Since getting the Versa Lite a couple months back, it's been nothing but trouble. After only a few weeks of wearing it, it just stopped syncing and it appeared it couldn't connect to my phone (Motorola G7).

My 3rd chat in on Friday to Fitbit support finally got it to start syncing again, after I had done all of the restart/link recommendations (uninstall, reinstall, factory reset, etc), multiple times. It worked for one day and then yesterday it just stopped pushing notifications from phone to the device. When I go in to the notifications section of the Fitbit app, it says: "Notification service not running. A phone restart is required to re-enable notifications on your tracker."

I've now restarted twice and it is giving the same message still.

Very frustrating! Has anyone got a fix for this issue? I'm so sick of waiting in the Fitbit queue for chats!

[SunsetRunner]

Did Support ever tell you that your phone is not on the Approved Devices list so may work for some functions and not others?

[Catbet]

I have to say that after trying everything to get my versa to work properly including restarting, turning phone and watch on and odd,turning Bluetooth on and off, deleting and reloading apps and doing a factory reset on the watch, mine won’t even keep time, never mind sync.  Support has suggested the time could be wrong when you can’t sync but this is ridiculous. My watch is about 3 months old. If it were a software issue then everyone running the software should have the issue. I have tried to connect to both iOS and Android. It still won’t work. I don’t understand what it takes to conclude it is the watch that is the problem. Sigh. 

[shadylady119]

No, I've never gotten a reply. I've kept tinkering with mine, charging and restarting, etc, and it suddenly started giving notifications on maybe 20% of my calls, and still gives no notifications for texts, etc. The app still tells me a restart is needed in order to get notifications, but that doesn't fix it. Time has also become more laggy an a couple of days ago I looked at it and noticed it was 3 hours behind!

[shadylady119]

Actually, after reading your comment again, I recall one of my first chats with an agent months ago where she told me they "hadn't tested" the app with my type of phone (Moto G7), so that could cause issues....but I've always used it with other fitbits in the past...

[stephied333]

I am now getting my 3rd replacement Versa Lite.  Ugh.  I cannot believe I am stuck with this watch after 2 have gone wrong in 5 months.  One would not hold a charge and now this one is stuck and I mean 100 percent stuck on the LOGO screen.  It synced to my phone like that.  So frustrated and very disappointed that they won't send me a watch that is a similar price that isn't a piece of junk.  Loved my old one, charge 2, cracked the screen, it still worked but looked bad so I switched.  Super mad a fitbit right now.

[Catbet]

Feel for you.  It's hard not to be upset with a company with products that do not perform as intended for any reasonable period of time.  I can't say that I have had much luck with longevity for any of the products (the one, blaze, etc).  Sigh.

[Catbet]

Okay so I don't believe this.  Bought my Versa Lite in January.  April they gave me a replacement because of all of the problems.  Here we are 3 months later and I am starting to have trouble syncing again.  Really hope this one lasts but not feeling very positive about it.  And this right after responding to your message.  I feel jinxed!