Nothing working

[Nellz1]

LED light not working. Heart rate and active steps not tracking. Battery draining fast and face on versa dim. Have reset it a million times!!!!  

[NellyG]

Hi @Nellz1   Try a Factory reset (settings app on the watch and scroll down to About). P,ease come back hereif it is still not working correctly

[Nellz1]

Thanks. I tried it,still nothing. 

[NellyG]

Ok thanks for trying it. I will flag your post for a moderator to help further. 

[LanuzaFitbit]

Welcome to the Forums @Nellz1. Hello @NellyG.

Thanks for bringing all of that up. @NellyG glad to see you around helping users, it's greatly appreciated.

In this case our team should be getting in touch with you about this situation. They will be more than happy to help you figure out what is going on. Be sure to keep an eye on your inbox or the spam and trash folders in case the mail is filtered over there.

Feel free to let us know if there are any further questions.

[JustMoi]

My versa is not turning on(black/blank screen), but the hr lights are blinking.  Its barely 2months I started using it. HELP!!!!!!!!

[Nellz1]

Ok,thank you. 

[LanuzaFitbit]

Hello @JustMoi  and @Nellz1.

@Nellz1 You're very welcome!

@JustMoi Let's try to restart your Versa. That should help in getting it all to work correctly and for the display to turn on.

Let me know how it goes or if there are any other questions.