Notification service not running...

[MiraJalonen]

I have Huawei p20 phone and I bought versa 2 in december 2020. Every day my app says that "Notification service not running. A phone restart is required to re-enable notification on your tracker". Nothing helps but to dowload app again. I have tried to restart my phone, restart versa, restart bluetooth, no updates helps... It is really annoying to do that everyday and sometimes twice a day. My phone is not broken. It is not fun to pay lot of money of versa and it is not working properly. What is the problem? Is It the only way to return my versa? 

[cmac1148]

Me too... I got notifications for one day but never since... I get the same message but restart doesn't help 

[Guy_]

Try the following

In Android phone Settings

Apps

Fitbit

Storage - clear cache [not data]

Force Fitbit shutdown [though it doesn't seem to fully go away]

Open Fitbit App

[cmac1148]

OK that works but my watch doesn't vibrate with the notification. Do I have to clear cache every day? 

[MiraJalonen]

Sorry but not working. Still says the same. Only thing what helps iš to
dowload app again and again.

[Guy_]

@cmac1148Hopefully not

@MiraJalonen 

Okay, your situation may be different, lets check

Is your phone a Huawei p20 and your watch a Versa Lite?

What Fitbit App version do you have?

In the phone Fitbit App

Click on profile photo [top left]

Help & Support

App Version at the top

What watch version do you have?

In the phone Fitbit App

Click on profile photo [top left]

Device photo [middle left]

Firmware Version at the top

[MiraJalonen]

I have Huawei p20 phone and versa 2 watch.

Fitbit version 3.37.1 (20243550). Playstore I don't have any updates to
fitbit at the moment.

Versa 2 version is 35.72.1.9.

[Guy_]

Thanks for the feedback, you are all up to date which is a good place to start.

Is the watch saying download the app?

In which case is it syncing, probably not?

What caused this message to appear on the watch. Was it the result of some troubleshooting you did?

At some point did you factory reset the watch? This isn't normally necessary but for recovery its necessary to know how you arrived at the point you have.

[MiraJalonen]

Everything else works properly. Only problems is notification. Sometimes
even it says "Notification service not running" phonr send calls to my
versa but nothing else. It does not matter am I far or near to my phone
still it just stops sending notifications. Versa is not saying that I have
to dowload the app again. I do it because it is the only way I can get
notofications running. But it should not be like that. It should be
sending notifications all the time. I don't know what else I should try
that it will work more than half day. I’m not willing to pay for something
that doesn’t work properly. Why does it works almost hole day and then it
just stops!?!?

Thanks for your help anyway. 😃

[Guy_]

You might try this to resolve the drop in communications between watch and phone

On the phone check battery optimizations

[the options may be different in your version]

• First go to Settings > Apps & Notification > Special app access
• Click on Battery optimization
• Now press the drop down menu [...] and select “All Apps”
• Click on Bluetooth and then select “Don’t optimize”
• Same with Fitbit
• Next go to Settings > Apps  > Fitbit > Storage
• Clear cache [not data]

It may resolve it definitively.

But if you uninstall the app remember to do it again.

[cmac1148]

Any idea why the watch doesn't vibrate? Vibrate is on. 

[Guy_]

@cmac1148 

Silly question, is it possible that do not disturb or sleep mode has been turned on?

[cmac1148]

No I get you... But no... I can't even turn it on 

[Guy_]

@cmac1148 

So to check, if you swipe down from the very on the watch, then again and click on the 2 white bars, 

Then the 2 top icons are greyed out?

[cmac1148]

You're a genius... I didn't even know those 2 white bars existed!!!! Thank you so much