Notifications are not coming through my Versa 2

[anneis]

I have stopped receiving all notifications and calls on my versa2 from my Samsung 10+ can anyone help please.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @anneis. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 2 has stopped receiving notifications. Thanks for the details provided, I will do my best to help you with this!

As a first approach, I'd recommend checking if your Versa 2 is in sleep mode. When sleep mode is on:

• Notifications, goal celebrations, and reminders are muted.
• The screen's brightness is set to dim.
• The screen stays dark when you turn your wrist. To wake your tracker, firmly tap the screen twice.
• The sleep mode icon illuminates in quick settings.

If the above doesn't describe your issue, please see Why are notifications delayed or missing?

[Chelseaweiss]

Omg thank you I just got a new iPhone for the first time from android and it would not set up so that I can receive notifications messages and calls on my Fitbit and you totally just fixed my problem lol I feel like such a dumb dumb!!! 🤣🤯😱🥰

[MarreFitbit]

@Chelseaweiss Welcome on board!  I'm glad to hear that the steps provided have done the trick for you. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!