Notifications not coming on Fitbit versa

[Rashiks]

Hi All

I have recently bought the Fitbit versa but my notifications aren't coming on my device. On the app it says restart the phone which I did but still the issue isn't resolved. I tried to uninstall the app and reinstall still the problem persists. Pls help

[LiliyaFitbit]

Welcome to the Fitbit Community, @Rashiks. 

I appreciate your participation in the Forums and sharing that you're not receiving notifications on your recently purchased Fitbit Versa. Thank you for your troubleshooting efforts. Usually a missing requirement is the cause and I recommend confirming the steps to set up notifications in this help article: How do I get notifications from my phone on my Fitbit device? Move on to the troubleshooting steps if the issue persists. 

If you receive a message "Notification service not running. A phone restart is required to re-enable notifications on your tracker", I would like to confirm that we’re aware of this issue and are working to identify a resolution as quickly as possible. I appreciate your patience and understanding while we work to improve your experience. 

If you have any questions, feel free to let me know.

[VivekGupta]

When the resolution is expected.

I am also facing the similar issue where in the app it shows to "A phone restart is required......."

I restarted my phone several time already but it's not working

[LiliyaFitbit]

Welcome to the Forums, @VivekGupta.

Thank you for joining the conversation and sharing that you're experiencing the same issue. I appreciate your troubleshooting efforts. While we don't have an estimated time frame for the fix to be applied, our team is actively working in order to have a solution released soon. Be sure to keep your Fitbit device and app up-to-date. I appreciate your patience and understanding.  

I'll be around. 

[Bill8111]

Hi, 

I am having the same issue. Been reading a lots in other community where asked us to restart the Versa, restart the phone, reinstall fitbits apps.... All failed and finally I got the honest answer here. However, that's not enough. No commitment on the issue to be resolve. I am not sure about others but I spend the money to buy fitbits over others is actually having lots of confidence with fitbits. This time really disappointed as the notification functions are one of the key point to decide in buying fitbits as well.

What can I do with the fitbits now if this issue is still outstanding? Can I bring back to fitbits Malaysia and ask for refund? 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Bill8111.

I appreciate your participation in the Forums and sharing that you're experiencing the same issue. I totally understand how you are feeling and appreciate your efforts to resolve the issue and feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. While some users find helpful to uninstall the Fitbit app and get the Fitbit app Version 2.9 or 2.95 through Google, our team is working to identify a resolution as quickly as possible. I appreciate your patience and look forward to getting you back on track.

Regarding your concern with refund, Fitbit has a 45-day return policy, so anything purchased directly from Fitbit can be returned for a refund for any reason within 45 days of shipment. If you've purchased from a retailer, you'll need to return your product directly to the retailer, following their return process. Note that we're unable to influence retailer policies. You can read our full return policy on our website by going to http://www.fitbit.com/returns.

If you have any questions, feel free to let me know.

[Angie2121]

My Versa recently purchased will show phone calls but nothing for text messages. My settings are all correct. It’s very frustrating...

[Rashiks]

I bought it from Amazon India and it has only 10 days of replacement policy. Now I am stuck what should I do

[Tinareeve]

I am also having the same problems and getting very frustrated with this issue as this is main reason why I have brought this watch.  Have tried all suggested things to no avail 😔

[Justine89]

I am having the same problem and i can see rhe messages vut it will not alow the phine calls to show up and does not vibrate i have check all the setting uninstalled and reunstalled and still nothing i like the versa cuz i can see whos calling qhile im t qork since i have young kids that way if the school calls anything being done its so frustrating. Please help i have done all the trouble shooting that there is

[VivekGupta]

Any update, when this issue will going to be resolved...

Tried every alternate solution but still notifications are not working.

Did the factory reset as advised in another email by your team but no luck..

Very frustrating...