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Notifications not working on Samsung S8

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‎04-30-2019 03:18 - last edited on ‎05-01-2019 07:46 by Moderator Alum

‎04-30-2019 03:18 - last edited on ‎05-01-2019 07:46 by Moderator Alum

Hi, my call and text notifications have stopped working with my Samsung S8. I've tried several things such as restarting my phone and tracker, disabling notifications/permissions on the phone and tracker and restarting, taking other devices off my bluetooth - all to no avail. Are there any other suggestions please? This has been over a month now. Thanks. 

 

Moderator Edit: Clarified Subject.

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‎05-01-2019 07:58

‎05-01-2019 07:58

Hello @LittleLisa13 thanks for joining the Fitbit Community, it's great to have you on board. 

 

I appreciate your participation in the Forums and for having brought this to our attention. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. At this moment, I would like to gather some information from you so we can check this further:

 

  • OS version running on your phone
  • App version installed (go to Account > Help to get it)
  • Versa version ( go to Account > Versa to get it)

Thanks for your patience and understanding, we'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎05-11-2019 03:35

In response to MarcoGFitbit

‎05-11-2019 03:35

Hi, 

I am on Android version 9. 

App version says 32.33.1.30

Versa version says 2.93. 

I hope this is all correct. I have deleted and reinstalled the app and restarted my watch but still no joy! 

Thanks for your help! 

Lisa. 

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