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Notifications not working

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‎12-02-2018 08:04

‎12-02-2018 08:04

My Versa stopped receiving notifications from my phone as of yesterday. I have rebooted my phone, deleted the Fitbit app and and reinstalled it, turned off notifications, synced, turned them back on and synced again; nothing is working. Anyone else having this problem?

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‎12-02-2018 17:58

‎12-02-2018 17:58

@Robinspr phone model and OS?

 

You can try this for now:

 

  1. Unpair (remove) Versa from your phone's bluetooth settings
  2. Uninstall the Fitbit mobile app
  3. Reboot your phone and install Fitbit mobile app
  4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
  5. Login to Fitbit mobile app
  6. Grant all permissions

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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4 REPLIES 4

‎12-02-2018 17:58

‎12-02-2018 17:58

@Robinspr phone model and OS?

 

You can try this for now:

 

  1. Unpair (remove) Versa from your phone's bluetooth settings
  2. Uninstall the Fitbit mobile app
  3. Reboot your phone and install Fitbit mobile app
  4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
  5. Login to Fitbit mobile app
  6. Grant all permissions

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎12-02-2018 19:38

In response to Marrrmaduke

‎12-02-2018 19:38

Thank you - that worked!

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‎12-03-2018 08:46 - last edited on ‎01-30-2026 07:51 by Fitbit Moderator

In response to Robinspr

‎12-03-2018 08:46 - last edited on ‎01-30-2026 07:51 by Fitbit Moderator

Hey @Robinspr, welcome aboard! Sounds great that your Versa is getting notifications again, after following the tips that @Marrrmaduke suggested you. 😉 

I urge you to go to our Discussions board so you can take a look at other user's stories, experiences and fitness tips, and also, share yours. 

If you have further questions or comments, let me know! 

Heydy | Community Moderator, Fitbit
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‎12-03-2018 19:29

In response to Robinspr

‎12-03-2018 19:29

@Robinspr I'm glad! Enjoy your Versa! 😊😊😊

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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