Notifications

[QueenB76]

Hi.

Have a versa and Samsung S8.  wasn't receiving any notifications at all. after about 3 hrs on live chat with fitbit, I managed to get text messages working as I put on my phone 'show preview', which I dont really like the message coming up on my mobile but thats all I can do to get name and message up on versa.  but I still cant receive messages from WhatsApp or messenger... anyone else having these problems

thanks 

[QueenB76]

Hi. Have a versa and Samsung S8.  wasn't receiving any notifications at all. after about 3 hrs on live chat with fitbit, I managed to get text messages working as I put on my phone 'show preview', which I dont really like the message coming up on my mobile but thats all I can do to get name and message up on versa.  but I still cant receive messages from WhatsApp or messenger... anyone else having these problems

thanks

[Marrrmaduke · Accepted solution]

@QueenB76 Open your Fitbit mobile app, tap on Versa icon, Notifications and open App Notifications. Make sure Whatsapp and Messenger are selected there. Sync. Let me know if that helped.

[QueenB76]

thank you. that worked a treat. 

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[Marrrmaduke]

@QueenB76 I'm glad I could help! 😄

[Saran305]

I'm having a similar issue with my Samsung S9+. I accidentally pressed since buttons on my versa whwhi trying to change the wristband and now I'm not receiving any notifications, even the test call. I've already restarted phone and Versa, unpaired then paired again, not sure what what to do. I called customer service twice and got hung up on! So frustrated!

[Marrrmaduke]

@Saran305 Long press the left button to open quick menu. Make sure the Notifications there are enabled. 

[Saran305]

I did, they are. 😞

[Saran305]

Just did it again and now it's working... Thank you!!!!!

[Marrrmaduke]

@Saran305 I'm glad. Yes. Something you have to toggle off and back on. Happy to help. 😊

[Sarah-JaneC]

Yes annoyingly I can get my text messages up without having preview on but I have to have preview on my WhatsApp which I hate doing. 

My friend has exactly the same Fitbit Versa and same iPhone yet she can get WhatsApp content on Fitbit without having preview on her phone. I have tried everything to make it work bye will only work if I have preview on 

[Marrrmaduke]

@Sarah-JaneC It's because of the difference in the Notification Centers between Android and iOS. You should be able to change the notifications priority to moderate and that should turn off drawing over applications - basically you want to choose the option that will give you a preview in the Notification Center (Status Bar) but without preview on the screen. Try googling or digging in the Android App Notifications settings.

[Sarah-JaneC]

Thank you! Although I have a iPhone the explanation helped me to work this out and it’s now fixed


SJ
Sent from my iPhone

[Marrrmaduke]

@Sarah-JaneC I'm glad. Yes, iphone has an equivalent - you can select how the notifications are being displayed etc. 😄

[Vruksha0293]

Notifications are not working for me either. I use OnePlus7. The Notifications work only for 30 mins after o reset/reboot.  There is no connection with any other app then. Is there any solution to this?

[Marrrmaduke]

@Vruksha0293 OnePlus phones manage battery very aggressively by killing off lots of background processes. Make sure you turned off battery optimization for Fitbit app in Android settings. Also, make sure All-day sync and Always connected are enabled in the Fitbit app for Versa.