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Now on my second Versa and still having syncing issues

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‎08-10-2019 12:35

‎08-10-2019 12:35

Hello,

 

I have posted previously regarding issues relating to syncing my Versa with my Galaxy S9. After trying a factory reset on my previous device at the suggestion of Fitbit support I was subsequently unable to pair it again with any of my Bluetooth enabled devices at home so I exchanged it for another. Unfortunately I seem to be having the same problems with syncing on this new Versa. The issues I am encountering are as follows:

 

1. After multiple attempts I managed to connect the Versa to my home Wi-fi network during set up. Now the device is set up I am unable to connect it to the Wi-fi again. If I click on the tab in the Fitbit app I just get a spinning circle in the middle of the screen and it doesn't do anything.

 

2. If I open the app it attempts to sync with the Versa but shortly afterwards says 'no device found'. If I reset the watch and my Bluetooth on my phone I can sometimes get it to sync but then generally it won't do it again without a reset of the Bluetooth or phone or both.

 

3. If I attempt to change watch faces, or update/install any apps on the Versa I get a message saying 'Unable to connect with Versa' and please make sure it is nearby etc. Whenever I attempt this my Versa is less than 20cm from my phone, plugged in to the charging dock and about 6ft away from my Wi-fi router.

 

I have checked through all the generic syncing advice on the help pages and have changed all the app settings so that it is not battery optimised and allowed to run in the background etc. I have checked all the permissions and done everything it says. What can I do to make this work? It's so frustrating to have bought a Versa almost a month ago and still not have used it properly because connectivity is so poor I can't even set it up properly. Please help!

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‎08-11-2019 04:50

‎08-11-2019 04:50

After contacting Fitbit supporting and 4 hours of troubleshooting with 3 different advisors, I have been told it is an issue with the current version of android 9 I am using and that all they can suggest is I need to wait for a fix. It's been a month since I had issues with my first Versa and I am unable to use the watch for anything, as it won't sync. I'm really very disappointed with the Versa and the support from Fitbit. Looks like I'll be returning it and buying from another brand that actually works.

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