Numerous Issues with Versa 2

[ThatDudeX]

I was excited to receive my Fitbit Versa 2 during the holidays and quickly put it to use.  Unfortunately in less than 6 months, there have been several issues that have almost made the device unusable.  I am very careful with my watch, especially since I do use it for tracking so much of my activity but it is to the point that it is barely even a watch.  The problems I have been facing (and looked for solutions to) are listed below:

1. Watch has trouble syncing to a cellphone (Android)

2. Touchscreen does not respond properly

3. When touchscreen responds, it is after several attempts

4. Screen does not come up when the arm is raised

5. Watch recently reset to a time that was nowhere near the actual time and since it can not sync properly it is stuck this way

All of these issues have come within the last six weeks.  I was most excited about receiving this version of the device from Fitbit (this is my 3rd one) but unfortunately, it has not performed up to the standards that I come to expect from Fitbit.  

I hope someone can provide some insight from the community or the company.

Thanks

[NellyG]

Hi @ThatDudeX  What Android phone are you using?

Have you tried restarting the Versa 2 several times to see if if that resolves your issues? If it doesnt, try a Factory Reset, either in the Settings App on the watch (scroll down to About) if the screen lets you navigate there, or using the button method (see below).

If the syncing issue persists try THIS Help Article on syncing issues. If the issues witb the screen swipeing persist then contact Support 

Restart your tracker  

Fitbit Support  

BUTTON FACTORY RESET FOR VERSA 2 AND VERSA LITE
Hold the back button for about 8 seconds. 
When the Fitbit logo disappears: Release the button briefly (for less than 2 seconds). 
Hold the button again until you feel a second, longer vibration, which indicates the factory reset.

[gessindi]

Thank you for your message. I have the same problems with my Versa two. I received it less than two weeks ago and I am somewhat disappointed with the product. I had Charge HR for a long time (I actually bought 3 or 4) and decided to change to Versa 2. On top of what you explained, I have tried so many times to transfer music from my iTunes to my Versa 2; but the Connect App that they mention on the website doesn't work.

I hope to also have some insight and support as to how his can be solved.

Thank You,

[ThatDudeX]

I've tried some of the options that you said and still have the same issue.  It still has issues syncing and with the factory reset is having issues with syncing the device again. I'm at the point of trying out the Ionic, but feeling it may foolish to purchase a more expensive version of the watch when the cheaper Charge worked better than what I currently have.  I'm definitely disappointed in this device and with no workable fix insight and seeing how many people are having issues, this may mean I need to look for another brand.😒😤😞

[NellyG]

@ThatDudeX  What phone are you using?  Is it on the Supported Devices List  ?