Order hasn't shipped

[Tonydoc10]

I ordered the versa special edition on 14/6 as my charge 2 died after 18 months. As order was still showing 'your order is being processed' I rang Fitbit on 17/6 and they explained they would expedite delivery free of charge which I was more than  happy with. On 19/6 I rang again as order details had not changed and was told there was shipping/warehouse issues however it would be shipped by close of play 21/6. Again to my disappointment this was not the case and I again rang Fitbit and they reiterated there was ongoing shipping problems and were unable to give a 'guesstimate' of when my watch would be shipped. Frustrated with the lack of information I asked to cancel my order and was told I was unable to do this. Has anyone had any similar issues with Fitbit or able to offer me any advice as I'm desperate to get my hands on the watch and no nearer to finding out when this will be the case. Thanks for reading, any help would be appreciated👍

Moderator edit: updated subject for clarity

[SunsetRunner]

Hi @Tonydoc10 - So sorry you are having such a bad experience. I’ve asked a moderator to please check this out and get back to you. 

[LizzyFitbit]

Hi @SunsetRunner, it's nice to see you around and thanks for the heads up! @Tonydoc10, welcome to the Community Forums.

I'm sorry about the experience that you've had with your order, and appreciate you for taking the time to share your feedback. I understand how you're feeling, I'm here to help you out with this. I contacted our Support Team about this situation and apparently your case is still open as they're working on this. Please keep an eye on your email inbox, you'll get some information about your case.

If you need anything else, feel free to let me know.

[Tonydoc10]

Thanks @SunsetRunner nice of you to help.

[Tonydoc10]

Thanks @LizzyFitbit for taking the time to reply, I appreciate your help. I will wait for the email and will be sure to post an update with the outcome once this has been resolved.

[LizzyFitbit]

Hi @Tonydoc10, I'm glad to see you around.

I truly appreciate your patience through this process and be sure that your case is on good hands. I'll look forward to your update and if you need anything else, feel free to let me know.

See you around! 

[Tonydoc10]

Hi @LizzyFitbit quick update. Rang fitbit support yesterday and was told they expect to have my watch shipped by close of play friday 28/6 and they have also offered me 10% discount with caveat that I can cancel my order if it's not shipped. Fingers crossed for tomorrow. Thanks again for taking to the time to reply. 

[LizzyFitbit]

Hi @Tonydoc10, it's nice to see you around.

Thanks for taking the time to contact our Support Team, as well for sharing these details. I'm glad that you were offered some other options, and thanks for your patience through this process. Be sure that your case is on good hands. I'll be around if you have any other question.

Keep me posted.

[Tonydoc10]

Just a quick update. Unfortunately fitbit didn't manage to ship the watch so I cancelled my order on 29/6/19. Thanks for your time and help.

[LizzyFitbit]

Hi @Tonydoc10, thanks for your reply.

I'm sorry that your package wasn't able to ship, and thanks for the update. This will not go unnoticed, and your feedback will definitely be reviewed by our team to improve our services. Thanks for sharing!

Hope to see you around.