help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Partial syncing - didnt track exercise

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-20-2019 14:43

‎01-20-2019 14:43

For some reason my Versa stopped tracking my exercise.  it has tracked and synced everything else (steps, heart rate etc) and this has only just happened, i.e. yesterday.  I like to see my weekly exercise so I use this function a lot - please help! thanks.

Best Answer
0 Votes
2 REPLIES 2

‎01-20-2019 15:16

‎01-20-2019 15:16

Welcome to the forums!

 

Are you relying on Smart track? As sometimes it doesn't work well. Use the start/top function to make sure you capture it

 

The manual is here

 

http://help.fitbit.com/?p=versa Its at the top of the page

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes

‎01-20-2019 15:33

In response to WendyB

‎01-20-2019 15:33

Thanks,
It records the activity ie the number of steps, but this isn’t
transferred to my ‘weekly activity’. Strange.

Sent from my iPhone
Best Answer
0 Votes