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Phone reset failed: Data not cleared Try Again

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‎08-12-2019 19:17

‎08-12-2019 19:17

I just purchased this Versa Lite and after setting it up, this “Phone Reset Failed! Data not cleared. Try Again” 

 

PLEASE HELP 

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‎08-13-2019 00:48

‎08-13-2019 00:48

Hi @sophiemulvaney, welcome to the community.

 

I've seen this issue before and experienced it once myself. I was able to fix it by going into the fitbit app and removing the device from my account, then selecting set up new device (you may also need to go into your phones Bluetooth settings and unpair the Versa from there too). 

Community Council Member

Nathan | UK

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