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Hello @Rhi09, have a warm welcome to the Fitbit Community, it's great to have you on board. 
I appreciate your participation in the Forums and for reporting this situation to us. Please note that the "Photo" clock-face was not developed by Fitbit, which means we can't provide support for it. My best recommendation at this moment is to contact its developer so they can take a better look at this situation and resolve any bug that might be affecting it. To contact the developer tap on Account > Versa > Clock-faces > Photo clock-face and scroll down until you see a link to "contact developer".
In the meantime, please use a different clock-face and let us know if the issue persists.
Thanks for your patience and understanding, if there's anything else we can do for you, please feel free to reply.
Best Answer