Pin required when pairing Versa Lite with pc

[AmazingA123]

I'm trying to pair my fitbit with my pc and sync, i followed this guide; https://help.fitbit.com/articles/en_US/Help_article/1866.htm#win10comp

when i tried to pair the bluetooth, it started asking for a pin, 0000 doesnt work

any help would be hugely apriciated 🙂

Moderator Edit: Clarified subject

[AmazingA123]

[RicardoFitbit]

Hi @AmazingA123, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared on your post. When you're pairing your Fitbit device with your computer or mobile device, a PIN number will pop up on the display of your Versa Lite for you to enter it on your computer, this way the setup process will be completed. That said, for me to further investigate, can you please let me know if such PIN number isn't shown on the display of your Versa Lite or at the moment you enter the digits on your computer nothing happens? Do you have access to a mobile device to try to setup your device over there? You can also try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

Looking forward to your reply.

[AmazingA123]

hi ricardo and sorry for the late response

im afraid that no numbers pop up when i try to pair, although the fitbit has already been set up with a phone, but i cant use that right now

[RicardoFitbit]

No worries @AmazingA123, your reply and the details that were shared with me are appreciated.

Based on the information that was shared on your post, I assume that since you have your Versa Lite paired with your phone but you can't use it right now, you want to pair your device with your computer to sync your information over there, am I correct? If this is the case, the reason why you're not able to setup your Fitbit with your computer is because it's already paired with your Fitbit account, therefore, you just need to pair the Versa Lite with the Bluetooth of your computer in order to sync it.  

Let me know if you have any additional questions, I'll be waiting for your reply.

[AmazingA123]

ive had a bit of a devolopment, i read elsewhere that resetting the fitbit and setting it up on the pc as a new device would work, and its now paired and syncing, however, after the setup the watch has gone to a white fitbit logo and isnt responding.

thanks a million for all your help so far

[AmazingA123]

also, when i try to restart it, it went to a red x saying data not cleared sync and try again, i opened the app and synced, but im not sure what to do now

[AmazingA123]

this has been fixed, but im back to the white logo after setup

[RicardoFitbit · Accepted solution]

Your replies are appreciated @AmazingA123, sorry for the delay in responding. 

I'm sorry to know that you're still experiencing difficulties with your Versa Lite despite trying the troubleshooting steps that were shared on my previous post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.