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Possible solution for GPS connection dropping.

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‎09-04-2018 14:24 - last edited on ‎09-05-2018 08:11 by Moderator Alum

‎09-04-2018 14:24 - last edited on ‎09-05-2018 08:11 by Moderator Alum

 I found a solution that worked for me 

 

When i chose a fitbit exercise suh as walking the Versa would connect to GPS not problem.  I like to look at how many steps I've taken during the walk.  I would use the button on the left to bring up the screen.  I would be connected.  I would check again later on and it would say "connecting to GPS".  I tried multiple recommendations and nothing seemed to work.  Not turning off WiFI, not changing the connection for music.  I would have to reboot my phone for the connection to re-establish, the phone would say connected but the Versa would not.

 

I have since stopped using the button on the left to check my status.  I just move my wrist until the screen comes up and it is still connected.  I believe that the button some how disconnects the Bluetooth connection.  I have also loosen the strap for the Versa as i keep the Versa on my right wrist and when i bend my wrist i think the button was being pressed.

 

I was very frustrated hopes this helps somebody else.  I will check back it this stops working.

 

Moderator Edit: Clarified Subject.

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‎09-05-2018 08:14

‎09-05-2018 08:14

Hello @Dallasdog2014, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing with us your experience and the steps you took in order to resolve this issue affecting GPS connectivity on your Versa, I'm sure they will be very helpful for members of the Community facing the same situation. 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎09-05-2018 08:18

‎09-05-2018 08:18

I tried your tip for a recent hike and it seemed to work for about the first mile and then when I lifted my wrist again, it said "connecting to GPS" and would not reconnect no matter what I did.  Once my hike was over, I ended up turning my Bluetooth on and off several times (on my phone) and it finally reconnected.  I hope the trick is still working for you.  This is such a frustrating problem!

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