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Problem to connect with my iphone 5s

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‎09-04-2018 07:02

‎09-04-2018 07:02

Hi i just purchased a brand new fitibt versa its a problem to connect with my iphone 5s.

when i put the fitibt code it just shows a fitbit logo in my watch plz solve this problem 

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5 REPLIES 5

‎09-04-2018 20:15

‎09-04-2018 20:15

Hello @Abhishek221288

When I set mine up, it took like 1/2 hour. 

Here is the guide if you need more help. 

Also, it answers a lot of questions.

https://staticcs.fitbit.com/content/assets/help/manuals/manual_versa_en_US.pdf

 

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Best Answer

‎09-04-2018 20:26

In response to ACG

‎09-04-2018 20:26

Actually the problem is that I purchase fitbit for usa and I m in India and my iPhone 5s is for India I do connect but when I connect wifi so its failed so can u tell me that my watch is ok or my watch has a problem or I think I m operate wrong plz tell me 

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0 Votes

‎09-04-2018 20:54

In response to ACG

‎09-04-2018 20:54

Actually the problem is that I purchase fitbit for usa and I m in India and my iPhone 5s is for India I do connect but when I connect wifi so its failed so can u tell me that my watch is ok or my watch has a problem or I think I m operate wrong plz tell

Is it mandatory to first update this phone with wifi connection bcoz my wifi connection is failed every time plz tell me

Sent from my iPhone
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‎09-04-2018 20:57

In response to Abhishek221288

‎09-04-2018 20:57

@Abhishek221288

I never heard anyone doing this before, here is the customer service email, you may want to contact them. 

email

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Best Answer

‎09-05-2018 01:20

In response to ACG

‎09-05-2018 01:20

Is it possible to connect my fitbit easily coz my fitbit I purchase from usa and I am live in India and my iPhone 5s is also purchased in India.

Is there is any issue or setting for this different country ?

Sent from my iPhone
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