Versa won't turn on

[Jaycee2517]

My Fitbit Versa suddenly shut down today. It showed the Fitbit logo then went blank. I had just charged it. Any suggestions?

Moderator edit: subject for clarity

[NellyG]

Try restarting it several times.If that doesnt wake it up do a factory reset. If that doesnt do it then you will need to contact Support (link in my signature) Let us know how you go 

Restart your tracker

FACTORY RESET USING BUTTONS On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds. - When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated. - This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup. - If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset. If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[AlejandraFitbit]

A warm welcome to the Community @Jaycee2517 and @NellyG thanks for stopping by.

I would like to know if the instructions provided by our friend worked? Are you still having issues with your watch turning on?

Hope to hear from you soon. 

[Jaycee2517]

Thank you, I did try as the instructions said and it’s not working at all. 

[Sensei-D]

Just contact customer support via chat and they'll help you get a replacement if it's still under warranty.  Make sure you tell them you've already attempted to reset it.  That's the first thing they're trained to ask you.

[AlejandraFitbit]

Thanks for the update @Jaycee2517 and for the input @Sensei-D.

I am glad to hear that you will be receiving a replacement @Sensei-D, at the moment of receiving it, you just need to follow the instructions provide in the help article How do I set up my Fitbit device? to set it up.

Now @Jaycee2517, upon checking with our support team I was told that you have already created a case with them and that are working in a solution. If you need anything else, do not hesitate to post it.

Keep the stepping up!