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Problems connecting to Wi Fi

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‎07-28-2019 10:06

‎07-28-2019 10:06

Trying to connect my new Versa to my Virgin Wi Fi account and it won’t accept it. Fitbit helpline says my WiFi is overspeced  as its 5GH and needs to be 2.4GH. Seems mad that your Wi Fi can be too high a specification to connect to the watch. Any ideas on what I should be doing.

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‎07-28-2019 10:07

‎07-28-2019 10:07

Most wifi routers today can use both frequencies. Check your router for a setting that enables both.

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‎07-28-2019 10:10

In response to SunsetRunner

‎07-28-2019 10:10

Thanks Patruns that’s helpful. Regards Debbie

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