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Problems pairing my Versa

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‎10-07-2018 10:00 - last edited on ‎10-08-2018 10:53 by Moderator Alum

‎10-07-2018 10:00 - last edited on ‎10-08-2018 10:53 by Moderator Alum

 Hi everyone,

 

I am slightly annoyed... I was so looking fwd to this Versa but I have not been able to use it since I got it. I have the app on my phone, I am trying to update my wear but it takes ages... It seems to not move forward. I have tried so many, what can it be? Please let me know if you relate to it. I would like to start using it.

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎10-07-2018 12:29

‎10-07-2018 12:29

Welcome to the forums!

 

Try these steps

1) Restart your device by plugging it into it's charging cradle, then pressing the reset button (near the USB plug) 3 times within 5 seconds or so. Wait for your Alta to restart, and then leave it plugged into it's cradle.

THEN.....

In your smartphone, with your Bluetooth turned off,
1) Go to your Setting >Application Manager > Fitbit App
2) Clear Cache and Clear Data and Uninstall
3) Reinstall the app, and allow the app to turn on your smartphone's Bluetooth when prompted

THEN.....

In your fitbit app, go to your device, and:
1) Turn ON All-Day Sync
2) Turn OFF Always Connected

 

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

 

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎10-08-2018 10:54

‎10-08-2018 10:54

Hey @DavidReset a warm welcome to the Community and @WendyB thanks for stopping by.

 

I appreciate all the efforts in trying to fix this issue and would like to know if you keep having problems pairing your watch? If so, I recommend taking a look at the help article Why can't I set up my Fitbit device? and follow the instructions provide there.

 

Let me know the outcome. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer