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Problems with battery and syncing

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‎06-13-2019 19:01

‎06-13-2019 19:01

Over the last few weeks I have been having problems w my battery not staying charged all day, not receiving any notifications, not correctly counting steps or stairs, not taking my heartbeat and not syncing with the app. I have checked the charger, which will charge the watch to a 100% with different power sources. I have deleted the app and reinstalled it. Turn off the watch and back on. Turning my Bluetooth on and off. Tried different devices to get it to sync. I can't get it to work right. Anyone know of anything?

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‎06-14-2019 01:51

‎06-14-2019 01:51

Hi @Usernamesomethi Try restarting your Versa several times. If that doesnt help try a factory reset (settings app in the watch and scroll down to About). If that doesnt help please come back here.

Restart your tracker

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Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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