Quick replies not working on Versa

[GameMaker]

Quick Reply is no longer working on my Versa.

It was working last week, but I had an issue with the touchscreen.

The Fitbit support person had me completely factory reset the watch, which I did. I set it back up again as it was before (I thought).

Now, when I get texts, they show up on the Versa, and I can choose "Reply". When I select an option, it slides off the watch screen as if it were sent - but it's not actually sent, when I check the text message thread on the phone.

So replies aren't being sent, though the watch seems to think they are.

Moderator edit: subject for clarity

[LiliyaFitbit]

Hi @GameMaker, it's nice to see you again in our Community Forums. 

I appreciate your participation in the Forums and sharing that quick replies are no longer working on your Fitbit Versa. Thank you for taking the time to get in touch with our Support Team regarding the issue with the touchscreen and for your troubleshooting efforts. Upon checking with our Support team, I was told that they were able to help you. Thank you for your time and efforts. 

I'll be around if you need further assistance. 

[GameMaker]

That's not true.

They are sending me a replacement for the touchscreen issue.

That's separate from the fact that it won't send texts.

How do I get it to send replies?

[LiliyaFitbit]

Thank you for your reply, @GameMaker. I am sorry for the delayed response. 

I appreciate the additional details, I am glad to hear you're being sent the replacement device for the touchscreen issue. Do you think that this issue could also affect the quick replies feature? Could you confirm if you're still experiencing the issue with the replacement device?

I'll be around.