Quick view option isn't working

[Miix]

Somehow it is required to press the left side button to turn on the screen while the versa is vibrating for incoming call or timer alert. The screen doesn’t on even I raised my wrist.

Moderator edit: subject for clarity

[AlejandraFitbit]

Hey @Miix, great to welcome you to the Community.

If the quick view option on your Versa isn't working, I recommend restarting it by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Also, make sure that this option in "On" by pressing and hold the back button and swipe to the quick settings screen > Screen Wake.

I hope this helps, let me know the outcome. 

[Miix]

Thanks for the guide. It seems working after restart. I will monitor it and hopefully it will work consistently.

[AlejandraFitbit]

Those are great news @Miix. I am glad to hear that your Versa is now working properly. If you need further assistance, do not hesitate to post.

Happy stepping! 

[AmirAnsari]

hi @Miix did your issue resolve? I've tried the suggestions and after 1 day he quick view starts lagging and not working again. 

[dandragel]

Thank you! It is working now(again) on my Versa 2.

Dan 

[AlejandraFitbit]

It's great to see you here, @dandragel.

I am glad to hear that the instructions provided worked and that your Fitbit is now working properly. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 

[TacoBit]

I've also found it depends, too, on when you're trying to use Quick View. 

If your Sleep Mode is "On" and you try to use Quick View during the hours when Sleep Mode automatically activates, it won't work.