Versa Won't Sync = Not Found

[mrspeggyt]

@Marrrmaduke @DLThune I have similar trouble with my Versa and I use the app on my phone. Calling support did nothing. He only told me I had to open the app daily in order for it to sync. My husband has an Ionic and never has to open the app to view other apps, like the weather. It always stays connected. My Versa constantly drops connection. He said it was my Bluetooth signal being weak. If that were true, then my husband would have the same issue. 

I had no issues with my Charge 2. Always connected, even if I didn’t open the app for days. I don’t believe the guy knew what to do. 

I am ready to kick this thing to the curb and buy an Apple Watch 

[Marrrmaduke · Accepted solution]

@mrspeggyt Created a new thread.

[Marrrmaduke]

@mrspeggyt What's your phone model and OS?

[mrspeggyt]

I phone 6 plus, iOS 12.1.2

[Marrrmaduke]

@mrspeggyt When you told me the version of iOS I did 'ouch'. I have seen people reporting issues you're describing after the recent iOS update. Honestly, Fitbit mobile app needs to be updated to address these issues. But for now, we can at least attempt restoring some of BT connection for your device:

1. Unpair (remove) Versa from your phone's bluetooth settings
2. Uninstall the Fitbit mobile app
3. Reboot your phone and install Fitbit mobile app. Do not pair in the phone's bluetooth settings. The trick is to let Fitbit mobile app do that when it prompts you to.
4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
5. Login to Fitbit mobile app
6. Grant all permissions incl pairing
7. Make sure Fitbit Notifications are enabled in your phone Settings. If they are switch them off, sync, switch them back ON, and sync again

Additional tips if sync fails:

1. If you have wifi set up, remove it. Sync
2. If you have other devices paired with your iPhone, forget them
3. If you have other trackers under your Fitbit account, remove them.

[mrspeggyt]

I will give it my best shot. I’ve unpaired and repaired, forgot devices and WiFi 3 times. I’ll try your solution, too. Thank you!

Sent from my iPad

[Marrrmaduke]

@mrspeggyt don't give up! 😊 Also, 2.85 version is being rolled out so hopefully it will address this buggy sync on iOS.