Received wrong size Versa 3 strap

[Grange55]

Ordered large strap with new Versa 3.

Strap supplied small. I contacted helpline by phone. They said it was a large. Can't possibly be large. The assistant hung up. Totally useless. 

Anyone had similar problems? How do i obtain a replacement? 

Moderator edit: updated subject for clarity. 

[Odyssey13]

https://myhelp.fitbit.com/s/support?language=en_US

Try again? Could be they accidently got disconnected.

[Grange55]

Thank you for your response. I have tried to make contact several times. I don't think they're interested. Their recorded message says if the call drops they'll ring back. I'm still waiting. The service is so poor. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Grange55 and thank you for the heads up @Odyssey13. I'm sorry to hear about your Versa 3 strap.

I noticed that you contacted our team again and that they have already assisted you.

[Grange55]

Yes it's all in hand now. Edy was very helpful. Thanks. 

[AndreaFitbit]

Thanks for getting back to us and I'm glad to hear that Edy was very helpful @Grange55.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Have a nice day.