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Rectangular Red Bluetooth Symbol - Versa 3

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‎01-06-2023 09:41

‎01-06-2023 09:41

Hi. I've searched the forums for this and can't find a match for this isse.

 

I am getting a rectangular red symbol with the Bluetooth logo in it. Obviously this is Bluetooth related but my Bluetooth is on and my phone is right beside/on me. I have attached a photo of the symbol.

 

I have seen the other "phone out of range" or "Bluetooth is off" symbol and it is different from the red symbol. I have attached a picture of this to show the difference. I know what this symbol indicates.

 

Anyone know what this dire red Bluetooth symbol means? Any help is appreciated.

 

20230106_115147.jpg

 

20230106_122854.jpg

 

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‎01-06-2023 09:58 - last edited on ‎08-07-2024 10:20 by Fitbit Moderator

‎01-06-2023 09:58 - last edited on ‎08-07-2024 10:20 by Fitbit Moderator

Hi @KMan2021 - useful post, with photos! This is something most likely produced by the clock face you are using. Try contacting the developer, from the screen where you installed it at the bottom in show more details and ask what is causing this.

If it is working then it is not an issue, but if there is a problem try changing clock face How do I change the clock face on my Fitbit device? 

Also restart the watch in case it is actually telling you of some problem - How do I restart my Fitbit device?  And it doesn't hurt to logout of the Fitbit App and restart the phone too.

Author | ch, passion for improvement.

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‎01-06-2023 12:31

In response to Guy_

‎01-06-2023 12:31

Hi Guy_,

 

Thanks for the tip. I contacted the developer and got a very quick response that said:

 

"Then the icon with the Bluetooth is from my watch face.  This says that the watch is unable to get information from the phone app (even though it is connected). The messaging between watch and phone has become disconnected.

 
If you have the weather enabled, then whilst this symbol is showing, weather will not be updated.
Also, if you were to update settings in the app, they will not be sent to the watch.
 
If this icon isn't relevant to you, it is possible to turn it off in the watch face settings."
 
I thought with the connection being absent every now and then I thought there was something wrong. However, after further clarification with the developer, nothing is wrong with the app nor the watch itself.
 
Hope this helps anyone out there who may encounter this as well.
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