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Replacement Versa 3 - Do I remove and set up again

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‎08-24-2022 11:42 - last edited on ‎12-18-2022 17:20 by Fitbit Moderator

‎08-24-2022 11:42 - last edited on ‎12-18-2022 17:20 by Fitbit Moderator

I purchased a Versa 3 and received it on August 13th. In one week, I had to charge it 4 times. I called Fitbit and received a replacement in today’s mail. 

Do I remove (delete) the defective Versa 3 and start set up on the new one?  

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‎08-25-2022 04:11 - edited ‎07-14-2023 03:52

In response to Odyssey13

‎08-25-2022 04:11 - edited ‎07-14-2023 03:52

Hi there, @KGM0612. Welcome to the Community Forums.

I agree with @Odyssey13. However, I'd remove the old Versa 3 from your phone's Bluetooth settings first to make the process smoothly. 

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎08-24-2022 11:48

‎08-24-2022 11:48

Hi @KGM0612 as long as the original one isn't in range, just set up "replacement on an existing account" and your history will be there to continue the journey.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎08-25-2022 04:11 - edited ‎07-14-2023 03:52

In response to Odyssey13

‎08-25-2022 04:11 - edited ‎07-14-2023 03:52

Hi there, @KGM0612. Welcome to the Community Forums.

I agree with @Odyssey13. However, I'd remove the old Versa 3 from your phone's Bluetooth settings first to make the process smoothly. 

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer