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Replacement Versa - received empty box

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‎01-14-2019 13:07

‎01-14-2019 13:07

Hi,

 

My Versa screen broke and someone from customer services organised a replacement for me.

 

I opened the box when I got home to an empty package. I have just an envelope which hasn’t been opened and hasn’t got anything inside.

 

Am I meant to return the old one?

 

Please help as I’m shocked.

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5 REPLIES 5

‎01-14-2019 13:49

‎01-14-2019 13:49

@Lateflorey Please contact Customer Support immediately to resolve that issue.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer

‎04-25-2019 09:14

‎04-25-2019 09:14

I just received a completely empty box, no replacement, what a joke.

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‎04-25-2019 09:22

In response to Pieratvicky

‎04-25-2019 09:22

@Pieratvicky   You need to contact Support directly.  What an awful experience!

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎04-25-2019 09:24

In response to LZeeW

‎04-25-2019 09:24

I already have, can’t believe this seems to be quite common!!

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‎01-26-2022 09:24

In response to Pieratvicky

‎01-26-2022 09:24

Exactly the same happened to me!  Except I paid for a new sense as my versa as out of warranty. Been waiting since last week now this! 

how was this resolved please? I’ve opened a case with CS already. 

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