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Replacement Versa won't turn on after setup

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‎05-24-2018 02:00 - last edited on ‎05-28-2018 16:52 by Moderator Alum

‎05-24-2018 02:00 - last edited on ‎05-28-2018 16:52 by Moderator Alum

I thought that if I gave Fitbit a chance to get things ironed out I would try the Versa again. My first Versa would not turn on. The new Versa would turn on and got all the way through the install process but soon realized that it would not charge. Not sure if a bad cable or the device itself. Spent to minutes on the phone with Fitbit customer service and they admitted that it needed to be replaced. Will return to Bestbuy today. I will stick to my Charge hr. 

 

Moderator edit: updated subject for clarity

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‎05-28-2018 17:01

‎05-28-2018 17:01

Welcome to the Forums @GreginJaxFL! I appreciate the thorough feedback for the Fitbit environment, customer service, platform and devices. 

 

 I'm really sorry to hear that Versa wasn't the right fit for you. I wanted to let you know that this has not gone unnoticed and be assured that we take into consideration all the comments provided by our users to continue improving your experience. I hope you keep enjoying your Charge HR and let me know if you need extra help. 

 

Catch you later! 

Lucy | Community Moderator, Fitbit

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