Reset problem,

[robertrj]

I accidentally hit reset on my versa. the only notice I can get on my Versa is "to start download the fitbit app"  the Fitbit app has always been on my phone. How do get back to an operating versa.?

[wtksk8r]

Looks like you did a factory reset. What you need to do is open the app and remove (or delete) the Versa as a device that is linked to your account. Then in the app, tap on add a device and go through the same stuff you did before to link your Versa.

[robertrj]

Thanks for the advice, I get as far as "Replace your Fitbit Versa" then we go around in circles when I hit "Set up a device"  back to "Replace your Fitbit Versa" . I will have a look at the "Help" section to see if I can find a way to get my Versa operable. Many thanks guys.

[Rich_Laue]

We might be able to give more info if we knew the phone model,

I suggest removing the aversa from your phones bluetooth, restarting both the versa and the phone.

Yes it does sound like a factory rest was done.

[robertrj]

Thanks Rich, my phone is a Samsung galaxy S5.

I thought I had just about got over the problem where in the set up I had reached step 2, 100%

however after the set up reached step 3, the notification stated "set up Failed"

When the same result happened 3 times I gave up.

[AlejandraFitbit]

It's great to welcome you @robertrj, @Rich_Laue and @wtksk8r thanks for stopping by.

I appreciate all the efforts in trying to fix this issue and would like to know if you keep having problems pairing your Versa? If so, I recommend taking a look at the help article Why can't I set up my Fitbit device? and follow the instructions provide there.

Let me know the outcome.